Mercure Sheffield Kenwood Hall & Spa

Be ready for a unique British experience if you decide to stay in this hotel. Things just work randomly, relying on magic. Situated in an excellent location in Sheffield, Nether Edge, you have at a walking distance restaurants, cafes, a grocery shop, charity shops, parks, and nature. The service is a bit disorganized. When I asked for extra toilette paper, the staff told me to walk to the reception to get it. It involves considerable walk across many confusing corridors, different floors, and an effort. I fetched it, but still feel a bit resentful. Rooms are a bit old (leaking baths, broken chairs, etc), which perhaps adds to the general atmosphere that the hotel looks a bit like a castle. If you are into all things magic, then you certainly would enjoy this hotel. I plan to return there next time, as despite its wear, the hotel still stands, surrounded by its own park, including the lake. You get used to it eventually and will definitely remember this experience.

The room had plenty of space and was clean. The bed was very comfortable. A kettle with coffee, tea and biscuits were provided. The staff were very helpful and cheerful. Breakfast was very good. A wide variety of breads, bagels, pancakes, pastries, full English, a variety of cereals and jars of tasty dried fruits and nuts. Yoghurt, bowls of fruit and compote, drinks, fresh fruit, some gluten free options.

The staff are really helpful and friendly and most know what they are doing. The hotel is in a lovely location and the grounds are stunning, the landscaping at the lake is beautiful. The hotel staff response to pets is great, they were so welcoming to my little dog; I like this best about the hotel.

For the price we paid, the hotel and facilities exceeded our expectations. The room was very comfortable and we had an excellent breakfast (for which we paid extra). Staff were friendly and helpful. Having the spa and swimming pool attached made for a lovely visit. Would definitely consider staying again.

Fab breakfast, beautiful rooms, unforgettable grounds and location, and exceptional service. The hotel staff were so lovely and couldn't do enough to make our stay special. I visited with my parents and prior to checking in, we'd asked for the rooms to be next door or close together. Paul, the manager, was so kind to us - in order to accommodate our request, Paul upgraded us to the suites near the hotel's beautiful lake. My parents absolutely loved the room, it was such a treat and they felt so cared for - I can't tell you how special it made our stay. It meant everything, so thank you, Paul! Everyone we encountered was so lovely and a credit to the hotel. Raja, Holly, Ranjan in the dining room and others I didn't get the names of - everyone really cared how all their guests were doing. There was this atmosphere of homeliness as a result; you somehow forget a hotel should feel like that when so many are very impersonal. Just a really good vibe at the Kenwood. Thank you to everyone there. Hope to see you again soon.